Shipping policy

Shipping Policy
At Sovats, we carefully prepare every piece with attention to detail. Below you’ll find everything you need to know about how we ship your order.

Processing Time
This piece is made-to-order and created especially for you once your purchase is confirmed. 

Each item is carefully prepared, inspected, and finished before shipping to ensure it meets our quality standards.

Please allow 10 - 14 days for delivery to your doorstep.

This timeframe includes:
• Crafting and finishing
• Quality inspection
• Secure packaging
• Shipping transit time

International Shipping
We ship worldwide via trusted carriers such as UPS or FedEx.

Order Tracking
Once your order ships, you will receive a tracking number via email.

Shipping Delays
While we work with reliable carriers, delivery delays may occasionally occur due to:

• Weather conditions
• Carrier delays
• Customs processing

Lost or Stolen Packages
If your package shows as delivered but you cannot locate it:

1. Check with neighbors or your local carrier
2. Contact the shipping carrier directly
3. Email us at hello@sovats.com within 7 days

We will assist you in filing a claim when applicable.