LIFETIME WARRANTY & CARE
We are proud to provide a lifetime warranty on every one of our pieces, so you can rest assured that we will care for your Sovats jewelry whenever it needs servicing.
We will repair your jewelry whenever it needs repairing for as long as you own it.
Also, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.
There are a few limitations to our warranty:
- Our warranty does not include the replacement of lost center/focal stones.
- Customers are responsible for shipping costs (to and from our place) for cleanings, inspections, and repair work. Do you live outside of Thailand? Please note: You are responsible for import fees and customs charges in addition to shipping costs. You may check with your customs office about any fees that may be associated with having us repair your piece.
- All repair work is free within the first two years of ownership (except the replacement of focal stones). After two years, we will charge a small labor fee and/or materials fee for your repair service.
- If you wear fine jewelry daily, a little wear and tear are normal. We will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service.
To keep your jewelry looking brand new, remember these simple tips: